“My Family and I would like to thank all the staff who were so good and kind to me during my stay at Bristol.  With their help I was able to come home. I will always remember what a great home away from home you have.”

“It is beyond words to let you know of our deep, sincere, and loving care you took for our parents over the last 10 years!  Your whole staff delivered the best possible care and help to both, and we are forever indebted.”

“Bristol Village is truly the gold standard for elder care as far as all of us are concerned.  We have had friends and family members inquire about where Mom is living, and we highly recommend Bristol to all of them.”

“We have many fond memories that your facility made her and all of us feel that she was at “home”.  From all the events, meals, social activities, and friendly staff, Mom loved living at Bristol!”

“I know in my heart that my mom would have appreciated all you did for her if she could express it. I truly don’t know how you do it, especially in Memory Care, but you all did it with kindness and caring (and cleanliness) and that’s all we could ask for.”

“The day I walked into Bristol, I knew that Bristol is not a facility, it is a home. Never in my life have I met a group of such loving, caring, compassionate, and giving people. Ever. Each and every one of you went above and beyond and then above and beyond that to keep my mom safe, happy, comfortable and, most important, loved.”

“On the day my mom passed, I sat in her room and cried with Shelly and told her there was no other place I would have wanted her to be. And the love that filled her room, as one of my Bristol family after another came in to hug me and to kiss her goodbye.”

“We wanted to express our thanks and deep appreciation for the wonderful treatment and care you all showed to our mother through her time at Bristol – almost 4 years. You demonstrated your total commitment to caring for her through the end of her life even when she was almost helpless in recent days, but you also gave her the support and encouragement she needed to handle her situation.”

“Mom’s resistance to being at a new place was overcome by the loving and caring nature of every person that Mom came in contact with in her first weeks in her new home. We personally observed virtually everyone crossing her path calling her by name, and many people checking in on her. This was an obvious comfort to our family as well as to Mom. Knowing that she was being treated with kindness and respect is something that is truly priceless.”

“Your loving attitude, concern and sensitivity are what make your facility a stand-out in Western New York. You truly have been a blessing to our family, and more importantly to our mom. We all agree that your organization is the best in the business!”

“Jim had excellent care and above all he was loved by all his care givers. You became his family and I thank and love all of you for caring for my beloved.”

“I would be remiss if I did not mention one of your staff members whose attention to and care for Dorothy was above and beyond the call of duty – Shelly, in the Memory Care Unit. I watched her interact with Dorothy frequently, always with a smile and/or a chuckle. In addition, I could count on her knowing Dorothy’s health, attitude, and wellbeing. “

“I can’t thank you all enough for the wonderful care and kindness you extended to Don. It was one of the hardest things I ever did in my life to place him there, but in a very short time I knew I made the right decision. Whenever I visited, I saw the kindness and respect you extend to each resident, no matter how difficult that person might be.”

“Mom was well cared for by nurses, aides, and all who helped with her care. A beautiful place makes a home pleasant, but truly caring people bring it to life. Eleanor’s experience here was successful because it was so enjoyable.”

“We are especially grateful for her care during the last, short phase of life. We did what we could to make her comfortable and the staff did the same and proved to be exceptional in their care. Mom passed peacefully in her home, her apartment at Bristol Village. We could not have wished for more.”

“We truly appreciate this very special arrangement and hope it will work out. She wants to be able to do her best and does not want to disappoint. She was overwhelmed by the warm welcome that the staff and residents gave her. Everyone is so wonderful; you can be proud!”

“I waited to write this letter to see how things would progress and I have not been disappointed in the care my 93-year-old parents are receiving. I can’t say enough about how well this new life experience has unfolded for them due to all the staff at this facility. Congratulations to all of you for making my parents final chapter in their life a most wonderful experience.”

“Our first contact was Kathleen, who greeted us with her energizing personality and represented Bristol Village in a positive light. The grounds of the facility are beautifully maintained. The first observation upon entering was no smell of incontinence. We loved what we saw and met some of the residents who had very positive feedback about their living experiences since moving to Bristol.”